Last updated: 3 December 2025

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1. Introduction

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KT Landscaping ("KT Landscaping", "we", "us", or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we keep it secure, and your rights under UK GDPR and the Data Protection Act 2018. It applies when you use our website, make an enquiry, request a quote, or use our services.

By using our website or services, you agree to this Privacy Policy.

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2. Who we are and how to contact us

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We are the data controller for your personal data.

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• Business: KT Landscaping

• How to contact us: see our Contact page for current email, phone and address details.

• Supervisory authority: You have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

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3. The information we collect

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We only collect information that we need to deliver and improve our services.

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• Contact details: name, email address, phone number

• Location details: service address or general area for site visits

• Service details: enquiry notes, requested services, photos you share for quoting

• Booking and job records: dates, quotes, invoices, work completed, before/after images for quality records

• Communications: messages sent via our website forms, email, phone or messaging apps

• Website usage: pages visited, actions taken, approximate location (IP), device, and cookie consent choices. See our Cookie Policy for details

• Payment records: transaction references and invoice data. We do not store full card details on our systems

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4. How we collect your information

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• Directly from you when you submit a form, request a quote, email or call us

• During scheduling, site surveys and delivery of services

• Automatically via cookies and similar technologies when you browse our website (see Cookie Policy)

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5. How we use your information and legal bases

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We process your data only when we have a lawful basis.

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• Provide quotes, answer enquiries and prepare proposals — performance of a contract or steps prior to a contract

• Schedule, deliver and manage services — performance of a contract

• Communicate updates, reminders and follow‑ups — performance of a contract and our legitimate interests

• Issue invoices, take payments and maintain accounts — performance of a contract and legal obligation

• Quality control, records and portfolio examples (e.g., before/after photos) — our legitimate interests. We avoid identifying information in marketing materials without consent

• Improve our website, services and safety — our legitimate interests and, for non‑essential cookies, consent

• Legal and regulatory compliance — legal obligation

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We do not send direct marketing without your consent. You can withdraw consent at any time.

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6. Sharing your information

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We do not sell your data. We only share it when necessary, under appropriate safeguards, for example with:

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• Website platform and hosting: Wix Studio (website delivery, forms, performance and security)

• Analytics and diagnostics: Google Analytics 4 (GA4), Microsoft Clarity, and similar tools used periodically to support seasonal advertising and UX improvements

• Maps and embeds: Google Maps for location and directions

• Advertising platforms (seasonal): ad networks and their measurement tools only when campaigns are active, e.g. Google Ads, Microsoft Ads. Non‑essential tracking only runs with your consent

• Email and communication tools

• Payment processing and accounting tools

• Cloud storage and document management

• Sub‑contractors or specialist partners where needed to deliver agreed services

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We may also share data where required by law or to protect our rights.

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7. International transfers

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Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses, adequacy decisions, or equivalent mechanisms.

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8. Data security

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We apply technical and organisational measures appropriate to the risk, including account access controls, encryption in transit, secure backups, and data minimisation. While no system is completely secure, we work to protect your information.

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9. Data retention

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We keep data only as long as necessary for the purposes set out above.

• Enquiries with no booking: up to 12 months after last contact

• Client records, quotes, invoices: 7 years for tax and legal reasons

• Photos and job records: up to 3 years for quality records unless removal is requested where applicable

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After these periods, we delete or anonymise data.

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10. Your rights

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Under UK GDPR you have rights to:

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• Access your data and receive a copy

• Rectify inaccurate or incomplete data

• Erase data in certain circumstances

• Restrict or object to processing

• Data portability for information you provided

• Withdraw consent where processing is based on consent

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To exercise your rights, contact us via the Contact page. We aim to respond within one month.

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11. Children

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Our services are not intended for individuals under 18. We do not knowingly collect children’s data.

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12. Cookies

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Please see our Cookie Policy for details of cookies and how to manage your choices.

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13. Changes to this policy

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We may update this policy periodically. The latest version will always be shown here with an updated date.